Frequently Asked Questions
What materials do you use for 3D printing?
We use high-quality PLA plastic, which is durable, made from plants, and perfect for decorative items. It's food-safe, biodegradable under the right conditions, and comes in a wide range of vibrant colors.
How long does delivery take?
Standard delivery within Spain takes 5-7 business days. Collection is available for free from our Barcelona location in Poblenou. Express delivery (2-3 days) is available for an additional fee.
Can I customize the size of my text art?
Yes! Our designer shows estimated dimensions, and you can adjust the size and positioning of your text elements. The final product can be up to 30cm wide, with longer text resulting in smaller letter height.
What if I'm not happy with my order?
We offer a full money-back guarantee. If you're not completely satisfied, contact us within 30 days for a full refund. Our professional designers review every order to ensure quality.
Do you offer custom fonts?
Currently, we offer a curated selection of fonts that work best for 3D printing. More options are being added regularly. Contact us if you need a specific font - we may be able to accommodate custom requests.
How many colors can I use in one design?
For 3D text, you can choose any color for your main text and a different color for background text. For photo-to-3D, you can choose between 2-layer (minimal) or 4-layer (detailed) designs with custom color schemes.
How does the photo-to-3D process work?
Upload your image, crop it to focus on the subject, choose your layer count and colors. Our system processes the image into depth layers, creating a stunning 3D relief portrait perfect for wall mounting.
What image quality works best for photo-to-3D?
High-contrast images with clear subject definition work best. Portrait photos, logos, or images with distinct foreground/background separation produce the most dramatic 3D effects.
How do I care for my 3D printed item?
PLA items are very low maintenance. Simply dust with a soft cloth or rinse gently with water. Avoid exposure to high temperatures (above 60°C) and direct sunlight for extended periods.
Do you accept custom design projects?
Absolutely! We love bringing unique 3D visions to life. Contact us with your ideas - whether it's a custom logo, special text effects, or completely unique designs. We'll provide a quote based on complexity.
Do you offer bulk orders for businesses?
Yes! We offer special pricing for bulk orders of 10+ items. Perfect for corporate gifts, promotional items, or event giveaways. Contact us for a custom quote and faster turnaround times.
How is my order packaged and shipped?
All items are carefully packaged in protective bubble wrap and sturdy boxes to ensure safe delivery. We use eco-friendly packaging materials whenever possible and include care instructions with every order.
Can I make changes to my order after placing it?
Small changes can usually be accommodated within 2 hours of placing your order. Contact us immediately if you need to modify colors, text, or other design elements. Major changes may require a new order.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure Stripe checkout system. Payment is required at the time of order, and you'll receive an email confirmation immediately.
Do you review designs before printing?
Yes! Every design is reviewed by our professional team before printing. We check for structural integrity, print quality, and may make minor optimizations to ensure the best possible result.
What if I have issues with the 3D designer?
Our online designer works best with modern browsers and stable internet. Try refreshing the page, clearing your cache, or switching browsers. Contact us if problems persist - we're here to help!